Refund Policy

1. Short version

You can cancel Starter at any time. You keep access until the end of the month or year you already paid. We do not refund that period.

We do refund a charge that was clearly wrong (duplicate payment, wrong amount, or a plan you never subscribed to). Email support@orvexify.com.

This page controls refunds. If it ever disagrees with the Terms on a refund, this page wins for that topic.

2. How to cancel

Cancel from billing in your account, or email support@orvexify.com from the account address. There is no phone line and no ticket form.

Cancellation stops the next renewal. It does not wipe the current paid period. Export patient data (CSV) before the period ends if you need a copy.

3. What we refund

We refund, to the original payment method, when:

• You were charged twice for the same period
• You were charged an amount that is not the published Starter price ($14.99/month or $149.90/year, plus tax if any)
• You were charged after you had already cancelled and the paid period had ended
• A payment went through for Growth or Pro — those plans are waitlist, not checkout. That charge should not happen; tell us immediately

4. What we do not refund

We do not refund:

• The current monthly period after a successful Starter charge
• Unused days in that month
• Unused months in a yearly Starter term after a successful $149.90 charge — yearly is prepaid (two months free: you pay 10 and receive 12)
• A change of mind, unused reminders, or a no-show rate you did not like — we do not sell a measured result
• An account closed for breaking the Terms
• Waitlist interest — joining Growth or Pro is not a purchase

5. Yearly billing

Yearly Starter is $149.90 for twelve months. If you cancel mid-year, access continues until that year ends. We do not pro-rate unused months.

There is no setup fee on any plan, so there is no setup fee to refund.

6. Free account vs paid Starter

You can create an account without a credit card. That is not a paid plan and there is nothing to refund.

There is no “3 months free” or “first 100 clinics” offer. If an old page said that, it was wrong.

7. How to ask for a refund

Email support@orvexify.com from the clinic account address. Include the invoice (or the date and amount) and why the charge is wrong.

We reply within 24 hours on business days. Approved refunds go back on the original payment method. The bank or card network then needs its own time — often several business days. We do not control that last step.

8. Chargebacks

If a charge is wrong, write to us first. A chargeback for a valid, published Starter invoice may still leave the invoice unpaid; we may pause the account until it is resolved.

9. If the law requires a refund

Orvexify is sold to clinics as a business service. If a law in your country still gives you a cooling-off or mandatory refund right, that law applies. Email us with the invoice and we will follow what the law actually requires — not a marketing “14-day, no questions asked” promise, which we do not offer.

10. Contact

Refunds and billing: support@orvexify.com. Privacy: privacy@orvexify.com. Waitlist: sales@orvexify.com.

No phone number is published for refunds. A previous version of this page listed a fake +92 number — ignore it.