Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a contract between you and Orvexify LLC (“Orvexify”, “we”, “us”). They apply when you visit orvexify.com, create an account, or use the reminder software.

If you do not agree, do not use the service. If you use Orvexify on behalf of a clinic, you confirm you have authority to bind that clinic.

2. Who we are

Orvexify LLC provides appointment reminder software for solo doctors and small clinics. We are not a hospital, EMR vendor, or medical practice.

There is no public street address on this site. For these Terms, email support@orvexify.com.

3. The service

Orvexify is a reminder layer. A clinic shares a booking link, we send appointment notices, patients can confirm, cancel, or reschedule, and the dashboard shows who is coming.

It does not replace billing, charting, prescribing, or hospital software. We do not guarantee a measured drop in no-shows. Results vary by clinic, specialty, and how patients are contacted.

We may change, suspend, or stop features. Material downtime or a plan change that removes a paid feature will be announced by email where we reasonably can.

4. Accounts

You register at https://orvexify.com/auth/register. Login is https://orvexify.com/auth/login. Paths /register and /login are not the product.

You can create an account without a credit card. You must give accurate clinic and contact details and keep your password safe. You are responsible for activity on the account.

Tell us at support@orvexify.com if you think the account was used without permission.

5. Plans and payment

Starter is the paid plan for sale today: $14.99 per month, or $149.90 per year. Yearly billing is two months free (you pay 10 months and receive 12).

Starter includes email reminders 24 hours, 2 hours, and 30 minutes before each visit, a booking page, a dashboard, and two doctors. There is no separate “two staff members” cap. There is no $9 plan and no free paid tier.

Growth ($29.99/month) and Pro ($69/month) are on a waitlist. They are not checkout today. Joining the waitlist is not a purchase.

No setup fee. Prices may change with at least 30 days’ notice by email. Taxes may apply. Payments run through a third-party processor. We do not store full card numbers.

Cancel anytime from billing. We do not refund a partial month already billed. More detail is on the Refund Policy.

6. Growth and Pro waitlist

Email sales@orvexify.com with Growth or Pro in the subject to join the waitlist. We will say when a plan is actually for sale. Until then, do not treat those features as live for your clinic.

7. Reminders and patient contact

Email reminders run on every paid plan on the 24-hour / 2-hour / 30-minute schedule unless you change timing in the product.

Some future plans may add extra channels (for example WhatsApp on Growth and Pro). Only use a channel for patients who may lawfully receive it. The clinic is responsible for having a real relationship with the patient and any consent the law requires.

Patients do not need an Orvexify app or login to reply to a reminder.

8. Your data

The clinic owns the patient data it enters. We process it only to run the service (accounts, booking, reminders, confirmations, support). We do not sell it.

You may export data (CSV on current plans). If you close the account, we delete or anonymise clinic data within a reasonable period unless law requires us to keep a record (for example invoices).

How we handle personal data is in the Privacy Policy. Those rules sit alongside these Terms.

9. Acceptable use

You will not: use the service for anything illegal; try to break into other accounts or our systems; resell Orvexify without a written deal; scrape the product; send reminders to people who are not your patients or leads; or upload data you have no right to use.

We may suspend an account that breaks this section. We will email the account owner when we reasonably can.

10. Intellectual property

The Orvexify name, logo, site, and software are owned by Orvexify LLC. You get a limited, non-exclusive right to use the service while your account is in good standing. You do not get ownership of our code, brand, or content.

You keep ownership of clinic content you upload. You grant us a licence to host and process it solely to provide the service.

11. Third-party services

Email delivery, payments, hosting, and similar vendors sit outside Orvexify. Their terms apply to their part of the stack. We are not responsible for an outage or policy change at a vendor we do not control.

12. Disclaimer

The service is provided “as is”. We do not warrant that it will be uninterrupted, error-free, or that every reminder will be delivered, opened, or acted on. Networks, spam filters, and patient devices are outside our full control.

Orvexify is not medical advice and not a substitute for your clinical or legal judgement. Missed visits can still happen. We are not liable for a no-show, a lost slot, or clinical outcome.

13. Limitation of liability

To the maximum extent the law allows, Orvexify LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or lost appointments, arising from the service or from these Terms.

Our total liability for a claim is capped at the fees you paid us in the 12 months before the claim. Some places do not allow these limits; there they apply only as far as the law permits.

14. Cancellation and termination

You may cancel at any time from billing. Access continues until the end of the period you already paid. We do not refund that period.

We may suspend or close an account for unpaid invoices, abuse, or a material breach of these Terms. After closure, your licence to use the service ends. Export your data before you cancel if you need a copy.

15. Refunds

No refunds for a partial month. How refunds work, if at all, is described in the Refund Policy. If that page and these Terms ever conflict on a refund, the Refund Policy controls that topic.

16. Changes to these Terms

We may update these Terms. The date at the top will change. For a material change we will email the account address. Continued use after the effective date means you accept the new Terms. If you do not, cancel the account.

17. Contact

Questions about these Terms: support@orvexify.com. We reply within 24 hours on business days. There is no phone line and no contact form — email only.

Privacy questions: privacy@orvexify.com. Sales and waitlist: sales@orvexify.com.