The Time on the Reminder Is the Clinic's Timezone
A patient's phone clock is not the room. Print the clinic timezone on every reminder. One practice, one zone — so 10:00 means 10:00 in the c…
Once They Confirm or Cancel, Stop Sending the Same Reminder
A reminder sequence that ignores the last tap is three copies of the same ping. Pending still needs Confirm and Cancel. Confirmed needs a sh…
An Opened Reminder Is Not a Confirmed Appointment
Gmail loading a tiny image is not a patient saying they will sit in the chair. Pending, confirmed, and cancelled are three different facts.…
Why Clinic Reminders Work Better at 24 Hours, 2 Hours, and 30 Minutes
One email is easy to swipe away. A 24-hour note leaves time to cancel. A 2-hour note catches the same-day conflict. A 30-minute note is a la…